Refund Policy

1. Subscription Cancellation Policy

Customers may cancel their subscription at any time by contacting our support team or through their account dashboard (if applicable).

Cancellation of a subscription will stop future renewals; however:

• The current subscription period will remain active until expiry.
• No refund will be provided for the remaining unused portion of the subscription period unless specifically eligible under this Policy.

2. Refund Eligibility

Refunds will only be considered under the following circumstances:

a) Multiple Debit / Excess Payment

If a customer’s bank account, card, or payment method is charged multiple times for the same transaction due to a technical issue, the excess amount received by Algorick will be refunded after verification.

b) Failed Subscription Activation

If payment is successfully completed but the subscription/service is not activated due to a technical issue from Algorick’s side, the Company will:

• either activate the subscription without additional cost, or
• process a refund upon customer request.

c) Unauthorized Transactions

In cases of verified unauthorized or fraudulent transactions, refunds may be processed after investigation and approval.

3. Non-Refundable Situations

Refunds shall not be provided in the following situations:

• Change of mind after purchase
• Partial usage of subscription/services
• Lack of usage of the service
• Dissatisfaction due to market conditions, trading outcomes, or user expectations
• Failure to cancel subscription before renewal
• Incorrect information provided by the customer
• Payment gateway charges, taxes, or third-party processing fees

Since Algorick provides digital services and subscriptions, all purchases are generally considered final unless otherwise stated in this Policy.

4. Refund Request Process

To request a refund, customers must send an email to:

Email: support@algorick.com

The refund request must include:

• Registered name
• Registered email address
• Transaction ID / Reference number
• Date of payment
• Payment receipt or screenshot (if available)
• Reason for refund request

Incomplete requests may delay processing.

5. Refund Processing Timeline

All refund requests are subject to verification and approval by Algorick.

If approved:

• Refunds will be processed electronically within 7–21 business days.
• The time required for the refund to reflect in the customer’s account depends on the respective bank or payment provider.

Algorick shall not be responsible for delays caused by banks, payment gateways, or financial institutions.

6. Payment Failure Disclaimer

Algorick shall not be held responsible for failure of payment processing due to:

• Incomplete or incorrect payment details
• Expired cards or insufficient funds
• Banking network failures
• Payment gateway downtime
• Transaction limits imposed by banks
• Technical issues beyond reasonable control
• Natural disasters, system failures, or force majeure events

7. Subscription Renewal & Auto-Debit

Certain services may operate on recurring billing.

By subscribing to such services, customers authorize Algorick and its payment partners to automatically debit applicable subscription charges on the renewal date unless canceled prior to renewal.

Customers are responsible for managing and canceling subscriptions before renewal dates.

8. Chargebacks & Payment Disputes

Customers agree to contact Algorick support before initiating any chargeback or dispute with their bank or payment provider.

Fraudulent chargebacks, abuse of refund requests, or suspicious payment activities may result in:

• temporary suspension,
• permanent account termination, and/or
• legal action where applicable.

9. Account Suspension or Termination

Algorick reserves the right to suspend or terminate any account without prior notice if it suspects:

• fraudulent activity,
• misuse of services,
• violation of terms,
• illegal activities, or
• abuse of payment systems.

Upon termination, access to services may be revoked immediately without liability to Algorick.

10. Limitation of Liability

Algorick shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of its services, including but not limited to:

• financial losses,
• trading losses,
• data loss,
• business interruption, or
• loss of profits.

Customers use the services at their own discretion and risk.

11. Dispute Resolution

Any dispute arising out of or relating to this Policy shall be resolved through binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996.

The seat and venue of arbitration shall be Odisha, India, the proceedings shall be in English, and disputes shall be handled individually and not as part of any class or representative action.

12. Governing Law & Jurisdiction

This Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to arbitration provisions, courts at Paralakhemundi, Odisha, India shall have exclusive jurisdiction.

13. Brokerage Credits / Wallet

Users who open a trading account with a partner or affiliate broker of Algorick may receive Brokerage Credits in their Algorick wallet, on the following terms:

• The credit equals the brokerage generated by the user’s account with the partner broker, up to a maximum of ₹5,000 per month.
• Credits can be used at the time of activating a subscription plan, and can be used to pay the full subscription price.
• Credits expire after the validity period shown in your wallet. Expired credits cannot be used or reinstated.
• Credits are not refundable, have no cash value, cannot be withdrawn or transferred, and cannot be exchanged for money.
• If a subscription paid with credits is cancelled, no refund is made in cash and credits already applied are not returned.
• Credits may be withheld, reversed or cancelled if the broker account is closed, the brokerage is reversed or found to be fraudulent, or these terms are misused.
• Algorick may change, suspend or close the Brokerage Credits scheme, or any other referral or credit system, at any time without prior notice. Credits that have not been used at that time may be cancelled.

14. Policy Updates

Algorick reserves the right to modify, amend, or update this Refund & Cancellation Policy at any time without prior notice.

Customers are encouraged to review this page periodically for updates.